Dynamics 365

Suite of automation applications: from CRM to HR to financial operations
Dynamics 365 brings together a set of business process and automation applications into a single suite designed to run a modern enterprise. The applications available range from customer relationship management to HR and financial operations. Dynamics 365 is a suite of applications designed to integrate tightly as a modular system that businesses can use to manage their internal processes. The core product includes business intelligence, automation, artificial intelligence, and business applications.

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Dynamics 365 features:


Microsoft is one of the world's most successful business software companies. It was launched in the 1970s when partners Bill Gates and Paul Allen released a BASIC programming interpreter for the Altair 8800 computer. The company continued to grow in the 1980s, offering operating systems as its flagship products with the release of MS-DOS and Windows. Office, Visual Studio, and many other enterprise software solutions make up Microsoft's product lines today in addition to its operated system business. It's currently a Fortune 500 company employing nearly 150,000 people worldwide.

Plans and Pricing

Customer Engagement
$115/mo. per user
Plan Details
  • Microsoft also offers the individual components of Dynamics 365 priced separately with all plans.
  • This plan combines the core functions of PowerApps for Dynamics 365 with Microsoft Flow. You get AI-driven customer service insights and applications designed for sales, customer service, field service, and marketing.
Unified Operations
$190/mo. per user
Plan Details
  • This plan brings together finance, operations, retail, and talent applications for larger enterprises. You also get AI-powered customer insights, PowerApps, and Microsoft Flow automation.
Dynamics 365
$210/mo. per user
Plan Details
  • This plan combines the applications that come with both the Customer Engagement and Unified Operations plans.


Business Applications
    Dynamics 365 offers a host of different applications that can be purchased separately or combined with one of three suites offered as prebuilt subscription plans. These applications include finance and operations, sales, customer service, talent, retail, marketing, and more. Each application offers core business process management functions that integrate with Dynamics 365's core features like automation and artificial intelligence.
    Business Intelligence
      Microsoft enhances Dynamics 365 applications with their Power BI technology, which integrates business intelligence services into many of its applications. This service provides analytics for all aspects of your business's performance. It offers visual overviews that can be quickly drilled down for more detail.
        Dynamics 365 integrates with Microsoft Flow to create robust automation for common business processes or customized for your company's unique tasks. It also includes Project Service Automation, which is an app designed to lighten the management load of projects of various types inside an enterprise.
        Artificial Intelligence
          Dynamics 365 leverages the latest AI technology to mine the data that enterprises have available to them today. The specific AI applications available include Sales Insights, Customer Insights, Customer Service Insights, Fraud Protection, and Market Insights.


          "Great Product, packed with awesome features!"

          Oluwakorede Daramola, May 18, 2019

          Source: GetApp

          "A mindblowing CRM solution for increasing sales and productivity"

          Katy B., August 14, 2019

          Source: Capterra

          Dynamics 365